Return And Refund Policy

Last updated: October 2026
At Mocashow, your satisfaction is our top priority. We want you to love your purchase. If you are not completely satisfied with your order, we are here to help. This Return & Refund Policy outlines our processes clearly so you can shop with absolute confidence.

1. 30-Day Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with all original tags attached and intact, and in its original packaging.

2. Return Shipping Costs & Fees

  • Damaged or Incorrect Items: If the return is due to our error (e.g., you received a defective, damaged, or incorrect item), Mocashow will provide a prepaid return shipping label via email. You will need to download, print, and securely attach the label to the package before shipping. You will not incur any cost.
  • Customer-Generated Returns (Change of Mind): If you are returning an item due to a change of mind, incorrect size selection, or because you no longer want the product, the customer will be responsible for paying the return shipping costs.
  • Zero Hidden Fees: We believe in absolute transparency. Mocashow charges a $0.00 restocking fee. You will never be penalized with hidden handling or processing fees for returning an item.

3. Non-Returnable Items

For hygiene and safety reasons, the following types of items cannot be returned:
  • Final sale clearance items or gift cards.
  • Items with clear signs of use, washing, or damage not caused during transit.

4. How to Initiate a Return (Step-by-Step)

To start a return process, you must contact our support team by following these simple steps:
  1. Email Us: Contact our customer service at info@mocashow.com within 30 days of delivery. Please include your Order Number and a specific reason for the return.
  2. Application Review: Our team will review your request within 24 business hours (Monday – Friday, 9:00 AM – 5:00 PM EST).
  3. Shipping Instructions: Once your return is authorized, we will send you a return confirmation email with a prepaid return shipping label attached, along with detailed packaging instructions. You can then download, print, and securely attach the label to the package before shipping it to our official return mailing address listed below.
  4. Note: To ensure our team can track and process your refund efficiently, please contact us at info@mocashow.com to receive authorization before sending your package. We do not accept Cash on Delivery (COD) packages.

5. Official Return Mailing Address

All authorized returns must be sent to our central facility:

  • Return Address: 111 North Orange Avenue, Suite 800, Orlando, FL 32801
  • Note: While we provide a prepaid return shipping label, we highly recommend using a trackable shipping service if you choose to use your own shipping label, as we cannot guarantee receipt of untracked returns.

6. Return Processing & Inspection Time

  • Warehouse Review: Once your return package is delivered to our facility, it takes 2–4 business days for our warehouse team to inspect the items and verify their eligibility for a refund.
  • Notification: We will send you an email notification to confirm that we have received and successfully inspected your returned package.

7. Refund Timelines

  • Immediate Approval: If your return is approved after inspection, your refund will be processed immediately.
  • Original Payment Method: The refund amount will be automatically credited back to your original method of payment (e.g., Credit Card, PayPal, Apple Pay).
  • Bank Processing Time: Please note that it typically takes 3–5 business days for your bank or credit card company to process and post the refund to your account statement.

8. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon arrival. If the item is defective, damaged, or you received the wrong item, please contact us immediately at info@mocashow.com.
Please provide your order number alongside clear photos of the damage. We will immediately arrange a free replacement or a full refund, and provide a prepaid return shipping label if the damaged item needs to be sent back.

9. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate new purchase for the correct item on our website. This avoids any in-transit delays and ensures your desired size or style does not sell out.

10. Customer Support Contact Information

If you have any questions regarding your refund, return eligibility, or exchange status, please reach out to our dedicated support team:
  • Email: info@mocashow.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • We aim to resolve all return and refund inquiries within 24 business hours (excluding weekends).