Shipping Policy

Last updated: October 2026
At Mocashow, your satisfaction is our top priority. We want you to love your purchase. If you are not completely satisfied with your order, we are here to help. This Return & Refund Policy outlines our processes clearly so you can shop with absolute confidence.

1. 30-Day Return Window

  • 30-Day Policy: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Item Condition: To be eligible for a return, items must be unworn, unwashed, and unused, except for reasonable fitting or inspection. All original tags must remain attached, and items should be returned in their original packaging whenever possible.

2. Return Shipping Costs & Fees

Prepaid Return Shipping Label: For all approved returns, Mocashow will provide a prepaid return shipping label via email. Please download, print, and securely attach the label to your package before shipping.

  • Damaged, Defective, or Incorrect Items: Mocashow will cover all return shipping costs. No return shipping fees will be charged to you.

  • Change of Mind or Size-Related Returns: For returns due to personal preference, a change of mind, or incorrect size selection, a flat return shipping fee of $4.90 per return package will be deducted from your refund.

  • No Restocking Fees: Mocashow does not charge any restocking or return processing fees.

3. Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery, beyond reasonable fitting or inspection, are not eligible for return.

This restriction does not apply to items that arrive damaged, defective, or incorrect, or where otherwise required by applicable law.

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email our customer support team at info@mocashow.com within 30 days of receiving your order. Please include your order number and reason for the return.

  2. Return Review: Our team will review your request and respond within 1 business day (Monday–Friday, 9:00 AM–5:00 PM Eastern Time).

  3. Return Authorization: Once your return is approved, we will send you a prepaid return shipping label and detailed return instructions via email. Any applicable return shipping fees will be deducted from your refund as outlined in Section 2.

  4. Ship Your Return: Follow the instructions provided in your return authorization email and use the prepaid return shipping label to send your package back.

Please do not send any items back before receiving your return authorization and shipping instructions. We do not accept Cash on Delivery (COD) packages.

5. Return Shipping Address

All approved returns must be shipped using the prepaid return shipping label provided by Mocashow via email.

The label will include our designated U.S.-based return shipping address, so you do not need to enter or arrange a return address yourself.

Please do not send returns to any address other than the one specified on your return shipping label.

6. Return Processing & Inspection Time

  • Return Inspection: Once your return package is delivered to our designated return facility, please allow 1–2 business days for our team to inspect the items and verify their eligibility for a refund.

  • Notification: We will notify you by email once your returned items have been received and inspected, including the status of your refund request.

7. Refund Timelines

  • Refund Processing: Once your returned items have been inspected and approved, we will process your refund within 1-2 business days.

  • Original Payment Method: Your refund will be issued to the original payment method used for your purchase.

  • Return Shipping Fee: For change-of-mind or size-related returns, a flat return shipping fee of $4.90 per return package will be deducted from your refund, as outlined in Section 2.

  • Bank Processing Time: After your refund has been issued, it typically takes 3–5 business days for your bank or payment provider to process and post the funds to your account.

Estimated Total Refund Time: From the date your return package is delivered to our designated return facility, refunds are generally expected to appear in your original payment account within approximately 5–9 business days, including return inspection, refund processing, and bank processing. This is an estimate, not a guaranteed timeframe, and excludes return shipping transit time. Actual timing may vary depending on your payment provider.

8. Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at info@mocashow.com with your order number and clear photos of the issue, if available.

Once the issue has been verified, we will arrange an appropriate resolution, such as a free replacement or a full refund, at no additional cost to you.

If a return is required, we will provide a prepaid return shipping label at no cost to you.

9. Exchanges

We do not offer direct exchanges at this time.

If you need a different size or style, you may return your eligible item according to our return policy and place a separate new order on our website.

All new orders are subject to current product availability and pricing.

10. Customer Support Contact Information

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

  • Email: info@mocashow.com

  • Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

  • Response Time: We aim to respond to all return and refund inquiries within 1 business day, excluding weekends and public holidays.